Shipping & Returns
Shipping Policy
At Valthera, every order is handled with precision, care, and transparency.
As a global intermediary marketplace, some products available on our platform are shipped directly from international suppliers and partner distribution centers. Because of this operational model, delivery times may vary depending on the destination country, customs procedures, and carrier logistics.
Processing Time
Orders are typically processed within 3–7 business days after payment confirmation.
Orders placed during weekends or holidays may require additional processing time.
Estimated Delivery Time
Estimated shipping times vary by region and product availability. In most cases, deliveries occur within:
- United States & Europe: 3–20 business days
- Latin America: 7–25 business days
- Other international regions: 10–30 business days
Please note that unexpected customs delays, carrier issues, weather conditions, or high-demand periods may affect final delivery times.
Tracking Information
Whenever tracking is available, customers will receive tracking details by email after the order has been processed and dispatched.
Some international shipments may take a few days before tracking updates become visible in the carrier system.
Customs & Import Duties
Depending on the destination country, customs fees, import taxes, or local duties may apply. These charges are the responsibility of the customer and are determined by local authorities.
Valthera has no control over customs processing times or additional governmental fees.
Incorrect Addresses
Customers are responsible for ensuring that all shipping information is correct before completing the purchase.
Orders returned due to incomplete or incorrect addresses may require additional shipping fees for reshipment.
Lost or Delayed Packages
If a package experiences abnormal delays or is marked as delivered but has not been received, customers should contact our support team for assistance.
We will work with our logistics partners to investigate and resolve the issue whenever possible.
Contact
For shipping questions or support requests, please contact our customer support team through the official Valthera communication channels.
Valthera remains committed to delivering a refined, secure, and reliable purchasing experience worldwide.
Return & Exchange Policy
At Valthera, we value quality, transparency, and customer satisfaction in every order.
As an international intermediary marketplace, some products available on our platform are fulfilled and shipped directly by global suppliers and logistics partners. Because of this operational structure, return, exchange, and refund requests are subject to the conditions below.
Returns
Customers may request a return under the following conditions:
- The product arrived damaged or defective;
- The product received is significantly different from the description or images presented on the website;
- The incorrect item was delivered.
Return requests must be submitted within 7 days after delivery confirmation.
To initiate a return request, customers may be asked to provide photos, videos, or additional evidence related to the issue.
Products must be returned in their original condition whenever applicable.
Exchanges
Exchanges may be offered for:
- Defective products;
- Incorrect sizes or variants sent by the supplier;
- Wrong items delivered.
Exchange availability depends on product stock and supplier approval.
Valthera reserves the right to offer an equivalent replacement, store credit, or refund when an exchange is not operationally possible.
Non-Eligible Items
The following items may not qualify for returns, exchanges, or refunds:
- Products damaged due to misuse or improper handling;
- Personalized or custom-made items;
- Products with evident signs of use inconsistent with normal inspection;
- Orders delivered correctly to the address provided during checkout.
Order Cancellation
Orders may be canceled before shipment processing begins.
Once the order has been dispatched internationally, cancellation may no longer be possible.
Refunds
Approved refunds will be issued using the original payment method used during checkout.
Refund processing times may vary depending on the customer’s bank, payment provider, or financial institution.
In some situations, partial refunds or store credit may be offered as alternative resolutions.
Contact
For assistance regarding returns, exchanges, or refunds, customers should contact Valthera through the official support channels.
We remain committed to providing a refined, secure, and trustworthy shopping experience worldwide.